Update OPERATIONS.md
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@@ -112,11 +112,17 @@ creates a row in the `reports` table with a content snapshot (survives later
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edits/deletion of the chat), the model, and the reporter.
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edits/deletion of the chat), the model, and the reporter.
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- Reporter: capped at 20 open (`open` + `reviewing`) reports (429 beyond).
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- Reporter: capped at 20 open (`open` + `reviewing`) reports (429 beyond).
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- Admin: **Reports** tab in the Admin Center (badge counts open reports) —
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Reporting the same message twice returns the existing report (409
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filter by status, expand for the full snapshot + reporter details, and set
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`already reported`).
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`open → reviewing → resolved / dismissed` with an internal note.
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- Admin: **Reports** tab in the Admin Center (badge counts open reports,
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excluding shadow-banned reporters) — filter by status, expand for the full
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snapshot + reporter details, and set `open → reviewing → resolved /
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dismissed` with an internal note. An admin can also **shadow-ban** a
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noisy reporter (toggle on the report detail, with confirm): their reports
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are still accepted but flagged unreliable and hidden from the badge.
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- Routes: `POST /api/reports` (Bearer), `GET /api/admin/reports`,
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- Routes: `POST /api/reports` (Bearer), `GET /api/admin/reports`,
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`PATCH /api/admin/reports/:id` (admin).
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`PATCH /api/admin/reports/:id`,
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`POST /api/admin/users/:id/shadowban` (admin).
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## Key recovery via email (optional)
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## Key recovery via email (optional)
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